Carpet Cleaners South Kensington Privacy Policy

This Privacy Policy explains how Carpet Cleaners South Kensington collects, uses, stores and protects personal data relating to customers and prospective customers in the South Kensington area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Carpet Cleaners South Kensington customers and prospective customers located in the South Kensington area who enquire about, book, or receive our carpet cleaning and related services. For the purposes of data protection law, Carpet Cleaners South Kensington is the data controller in respect of the personal data we process about you.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us and which services you request. This may include the following categories of information.

Identification and contact information such as your full name, address of the property where services are provided, billing address if different, and other basic contact details.

Service and booking information such as dates and times of appointments, details of the areas to be cleaned, access instructions, and information about any special requirements you inform us about.

Payment and transaction information such as records of services purchased, payment confirmations, method of payment used, and amounts paid. We do not store full payment card details; these are processed securely by our chosen payment processors.

Communication records such as enquiries, messages, complaints, feedback, and any other correspondence between you and Carpet Cleaners South Kensington, including notes of telephone conversations where relevant.

Technical and usage information where applicable, such as basic device and browser information and how you interact with our website or online booking tools. This may include logs of visits and actions taken on our site, where collected.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under applicable data protection law. The lawful bases we rely on are as follows.

Performance of a contract. We process your personal data to provide carpet cleaning and related services you request from us, to manage bookings, to communicate with you about your appointment, and to handle payments and invoices.

Compliance with legal obligations. We may process certain personal data to comply with our legal and regulatory obligations, such as tax and accounting requirements, record keeping duties, and responding to lawful requests from competent authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our relationship with you, preventing fraud, and ensuring the security of our operations.

Consent. In some cases, we may rely on your consent, for example when sending certain forms of direct marketing communications by electronic means where this is required by law. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes in connection with our carpet cleaning and related services.

To respond to your enquiries, provide quotations, and manage bookings and appointments.

To carry out cleaning services at your property, including planning the work, coordinating staff, and ensuring that your specific requirements are taken into account.

To manage payments, process refunds where applicable, and maintain accurate accounts and financial records.

To handle customer service matters, including complaints, feedback, and requests for further information about our services.

To maintain and improve the quality, safety, and efficiency of our services and customer experience.

To send you service-related communications that are necessary for the performance of our contract with you, such as confirmation of bookings or changes to scheduled visits.

To send you marketing or promotional information about our services where permitted by law and where you have not opted out from receiving such communications.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties in the following limited circumstances.

Service providers acting as data processors who process personal data on our behalf. These may include providers of payment processing services, IT and hosting providers, customer relationship management software, and companies that support our communications and appointment scheduling. These processors only process personal data according to our instructions and are bound by contractual obligations to protect your data.

Professional advisers such as accountants or legal advisers, where necessary for the provision of professional services and subject to confidentiality duties.

Public authorities, regulators, or law enforcement agencies where we are legally required to disclose information, or where disclosure is necessary to protect our rights, property, or safety or the rights, property, or safety of others.

International Transfers

Where our use of service providers involves transferring personal data outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is given an equivalent level of protection. These measures may include using standard contractual clauses approved by relevant data protection authorities or transferring data to countries that have been formally recognised as providing an adequate level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

In general, we may keep customer account and transaction data for a number of years after the end of our relationship with you to meet tax, accounting, and record keeping obligations. Enquiries, correspondence, and service notes may be retained for a period that allows us to manage any follow-up requests, queries, or potential legal claims.

When we no longer need your personal data and there is no legal requirement to retain it, we will securely delete or anonymise it.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to authorised personnel only, using secure systems and tools, and maintaining policies and procedures designed to protect the confidentiality and integrity of data. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

You have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exceptions, these include the following.

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, for example if you contest the accuracy of the data or object to our processing.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling. You have an absolute right to object at any time to processing of your personal data for direct marketing.

The right to data portability. In some circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format and that we transmit it to another controller where technically feasible.

Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights or have any questions about how we handle your personal data, you can contact Carpet Cleaners South Kensington using the contact details provided on our website or through the usual communication channels you use with us.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would encourage you to contact us first so that we can try to resolve your concerns directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or applicable law. Any changes will be posted in the latest version of this Privacy Policy, which will indicate the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how Carpet Cleaners South Kensington protects your privacy.